Flight rights
Was your flight delayed, cancelled, or were you denied boarding? Chin up, EU Regulation 261/2004 allows you to claim compensations and reimbursements for all these types of disruptions! Compensations range from €250 all the way up to €600 per person, not including additional reimbursement for expenses! The relevant regulations including 261/2004 are valid in all countries of the European Economic Area (EEA) and above all, aim to provide a high level of protection for passengers – it even ensures that passengers are provided food, accommodation and transport upon request if the flight departs two or more hours later than scheduled. If airlines fail to comply, reimbursement and/or compensation can be legally enforced. Scroll down to find out how this relates to your claim below!
Curious about your rights as an air passenger?
Read our brief, easy-to-understand overview below
Was your flight delayed, cancelled, or were you denied boarding? Chin up, EU Regulation 261/2004 allows you to claim compensations and reimbursements for all these types of disruptions! Compensations range from €250 all the way up to €600 per person, not including additional reimbursement for expenses!
The relevant regulations including 261/2004 are valid in all countries of the European Economic Area (EEA) and above all, aim to provide a high level of protection for passengers – it even ensures that passengers are provided food, accommodation and transport upon request if the flight departs two or more hours later than scheduled. If airlines fail to comply, reimbursement and/or compensation can be legally enforced. Find out how this relates to your claim below!
Check your eligibility
Find out whether your flight claim meets the requirements below
Check your eligibility
Find out whether your flight claim meets the requirements below
Your flight needs to:
Depart, arrive or connect in the EU, if operated by an EU-based airline, or else depart from the EU if operated by an airline based outside of the EU. The regulation covers the whole journey, regardless of any stopovers.
Delays
If your flight's arrival was three or more hours late, you have the right for compensation, the amount depending on your itinerary and flight distance. If the departure was two or more hours late, you may be compensated for your extra expenses like food, transport and accommodation, depending on the length of your flight.
Cancellations
You are eligible in all cases, except if your flight was cancelled more than a week before the departure date and you were offered re-routing by the airline close to your original departure and arrival times. The exact amount of compensation depends on your itinerary and total flight distance (regardless of stopovers).
Denied boarding
You have the right to be reimbursed for the full cost of your ticket, and to be compensated same as for cancellations. In addition, you also have the right to be reimbursed for your receipts of extra expenses such as food, transport and accommodation. However, if you volunteered to stay when asked by the airline, you are only due reimbursement for your original ticket price, and only if you did not accept a substitute flight.
Extraordinary circumstances
Scenarios where airlines cannot prevent the occurrence of a delay or cancellation by taking reasonable measures are called extraordinary circumstances. In such cases, the disruption falls outside of their responsibility and no compensation is due – however, reimbursement can still be claimed for extra expenses such as food, transport and accommodation induced by the disruption at the place of departure.
Examples of extraordinary circumstances
A few common types are air traffic control strikes, airport system failures, and bad weather. However, only specific types of bad weather may be considered special circumstances, for example lightning strikes pose no threat to the safety of the flight and although quite “special”, they do not fall into this category. Crew strikes, delays from previous flights and most technical defects cannot be considered special circumstances either.
Extraordinary circumstances
Scenarios where airlines cannot prevent the occurrence of a delay or cancellation by taking reasonable measures are called extraordinary circumstances. In such cases, the disruption falls outside of their responsibility and no compensation is due – however, reimbursement can still be claimed for extra expenses such as food, transport and accommodation induced ny the disruption at the place of departure.
Examples of extraordinary circumstances
A few common types are air traffic control strikes, airport system failures, and bad weather. However, only specific types of bad weather may be considered special circumstances, for example lightning strikes pose no threat to the safety of the flight and although quite “special”, they do not fall into this category. Crew strikes, delays from previous flights and most technical defects cannot be considered special circumstances either.
Compensation calculator
Answer a few simple questions to see how much you could claim!
My flight was affected by
Delay
Cancellation or diversion
Denied boarding
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My flight was affected by
Delay
Cancellation or diversion
Denied boarding
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Was the departure from the EU?
Yes
No
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My flight was delayed for
Less than 3 hours
More than 3 hours
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My flight was delayed for
Less than 3 hours
More than 3 hours
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Have you missed a connecting flight because of this delay?
Yes
No
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Was the departure or arrival outside the EU?
Yes
No
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Was the departure or arrival outside the EU?
Yes
No
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Have you missed a connecting flight because of this delay?
Yes
No
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The length of my flight was
Less than 1500km
Between 1500km and 3000km
More than 3500km
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The length of my flight was
Less than 1500km
More than 1500km
You need to select an item to continue
The length of my flight was
Less than 1500km
Between 1500km and 3000km
More than 3500km
You need to select an item to continue
The length of my flight was
Less than 1500km
More than 1500km
You need to select an item to continue
The length of my flight was
Less than 1500km
Between 1500km and 3000km
More than 3500km
You need to select an item to continue
The length of my flight was
Less than 1500km
Between 1500km and 3000km
More than 3500km
You need to select an item to continue
You could be entitled to a total compensation per person
and reimbursement for expenses
Summary
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